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Delivery Details

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Delivery Details

Customer Feedback

We have obtained the best packaging solutions we could find, so that we can send delicate chocolates and macaroons across the United Kingdom and beyond with the confidence that they will arrive secure and in perfect condition. ​We use Royal Mail Tracked 24 and 48 to deliver your order by post, or ParcelForce for larger consignments. We also offer a Royal Mail Special Delivery Next Day option. The delivery charge is determined by the weight of your package and the delivery option you choose, so the costed options will be displayed during checkout, before you commit your order. For more details about the service level provided with these delivery options, please consult the relevant Royal Mail or ParcelForce website pages. As most of our products are made fresh on order, we need to receive your order by 10am in order for it to be dispatched on the same day.

For larger orders, we can also do same day delivery to the Greater London area, provided that we receive your order by 8am. Please email or call us at 07727154508 for a delivery quote.

During the checkout phase, you will initially see an "Estimated Shipping" cost quoted, which is for the default delivery option for UK deliveries. But during the checkout process, you will be given the opportunity to select other delivery options, each of which will be quoted for you. Note that delivery time is also influenced by the time we need to prepare your products fresh. So if you need for example macaroons tomorrow, we need your order by latest 10am today and you will have to select the Guaranteed Next Day option.

For shipping outside the UK, the International Tracked option will be shown as soon as you enter the name of the destination country.

Note that in all cases you have to ensure that someone is home to receive your parcel, or that a clear and viable safe place option is indicated. On Special Delivery Next Day options, a signature is required upon delivery and therefore someone has to be present at the delivery address to receive the parcel; a safe place option will not be used by the courier.

Please note that we cannot take responsibility for non-delivery or late delivery of products where there was nobody home to receive the parcel.
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